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F.A.Q.

About our Printed Orders

We use sev­er­al print-on-demand print­ers locat­ed world­wide to print and ship our prod­ucts. Here are a few guidelines.

Delivery

When will I get my order?
Usu­al­ly, it takes 3–7 days to ful­fill an order, after which it’s shipped out. The ship­ping time
depends on your loca­tion, but can be esti­mat­ed as fol­lows:
USA: 3–4 busi­ness days
● Europe: 6–8 busi­ness days
● Aus­tralia: 2–14 busi­ness days
● Japan: 4–8 busi­ness days
● Inter­na­tion­al: 10–20 busi­ness days

Covid-19 When will I get my order?
Our ful­fill­ment times for all prod­ucts may be longer than usu­al and may con­tin­ue to increase until things get back to nor­mal. We’re see­ing delays in our sup­ply chain, includ­ing dis­trib­u­tors and ship­ping car­ri­ers as the entire indus­try is grap­pling with challenges.

In gen­er­al ship­ping might take as long as an addi­tion­al month.

Production & Shipping

Where will my order ship from?
We work with on-demand order ful­fill­ment com­pa­nies with facil­i­ties worldwide!

Will I be charged cus­toms for my order?
An addi­tion­al cus­toms and tax fee can occur on inter­na­tion­al orders. This fee is not in our con­trol and is assessed by your local cus­toms office. Cus­toms poli­cies vary wide­ly for every coun­try so please check with your local cus­toms office direct­ly to see if they apply duties and tax­es to your purchases.

Missing Order

My order should be here by now, but I still don’t have it. What should I do?
Before get­ting in touch with us, please help us out by doing the fol­low­ing:
● Check your ship­ping con­fir­ma­tion email for any mis­takes in the deliv­ery address.
● Ask your local post office if they have your pack­age.
● Stop by your neigh­bors in case the couri­er left the pack­age with them.
If the ship­ping address was cor­rect, and the pack­age was­n’t left at the post office or at your neigh­bor’s, get in touch with us at wayne@waynecallen.com with your order num­ber.
If you did find a mis­take in your deliv­ery address, we can send you a replace­ment order, but ship­ping will be at your own cost.

Orders

How are your prod­ucts made?
We work with print-on-demand drop ship­pers. They have loca­tions world­wide, so depend­ing on where you are, your orders are print­ed and shipped from the facil­i­ty that can do it most effi­cient­ly!

How do I track my order?
You’ll receive a track­ing link via email when your order ships out. If you have any ques­tions about your track­ing or ship­ment, drop us a line at wayne@waynecallen.com

I received a wrong/damaged prod­uct, what should I do?

We’re so sor­ry if the prod­uct you ordered arrived dam­aged. To help us resolve this for you quick­ly, please email us at wayne@waynecallen.com with­in a weeks’ time with pho­tos of the dam­aged prod­uct, your order num­ber, and any oth­er details you may have about your order.
We’ll get back to you with a res­o­lu­tion as soon as possible!

Returns

What’s your return pol­i­cy?
We don’t offer returns and exchanges, but if there’s some­thing wrong with your order, please let us know by con­tact­ing us at wayne@waynecallen.com!

Do you offer refunds?

Refunds are only offered to cus­tomers that receive the wrong items or dam­aged items. If any of these apply, please con­tact us at wayne@waynecallen.com with pho­tos of wrong/damaged items and we’ll sort that out for you.

Our full Refund Pol­i­cy is found on the legal pages

Can I exchange an item for a dif­fer­ent size/color?

At this time, we don’t offer exchanges. If you’re unsure which size would fit bet­ter, check out our siz­ing charts—we have one for every item list­ed on our store, in the prod­uct descrip­tion sec­tion.
Though rare, it’s pos­si­ble that an item you ordered was mis­la­belled. If that’s the case, please let us know at wayne@waynecallen.com with­in a week after receiv­ing your order. Include your order num­ber and pho­tos of the mis­la­beled item, and we’ll send you a new one, or issue a refund!

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